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Frequently Asked Questions

Q1) Where do I collect my goods?

A1) You can collect from either our Redditch or Alcester branch. Alcester collections may take longer due to transferring goods from main branch.

Q2) What do I need to bring to collect my order?

A2) In order to collect your goods, you will need:

· A copy of you order confirmation, either on your phone or as a print out.

· A form of photographic ID, e.g. a Driving License / Passport.

Q3) Challenge 25?

A3) In some cases, goods such as knives & chemicals cannot be supplied to anyone below a certain age. Here at Morris Mica Hardware, we operate a Challenge 25 policy for purchasing any age-restricted goods. Please make sure that you have valid photo I.D. when collecting your items, otherwise the sale / collection may be declined.

Q4) Where can I find all of your promotion offers?

A4) Did someone say promotion?  You can find all of our fantastic offers and promotions this month by clicking here.

Q5) What payment methods do you accept?

A5) We accept Visa, MasterCard, etc…..

Q6) The item I collected is faulty, can I return it?

A6) Yes, we accept returns up to 30 days from collection. To view out returns policy, please clicking here.